Refund policy

 · Refund policy

Last updated: 27 September 2026

Lune & Shore is a trading name of Vincent Charalambous, a sole trader based in the United Kingdom. This policy doesn't affect your statutory rights.

Changed your mind? 14 days to cancel

You can cancel your order for any reason within 14 days of the day you receive it. To cancel, email us at totydaviespls@gmail.com with your order number. We'll reply with the address to send your item to.

Once you've told us you're cancelling, please send the item back within 14 days. It should be unworn and in its original packaging where possible. You may handle it as you would in a shop to check it, but if it has been worn or damaged beyond that, we may reduce your refund to reflect the loss in value.

Return postage: if you're returning an item because you changed your mind, you pay the cost of sending it back. We recommend a tracked service, as we can't refund items that don't reach us.

Your refund

We'll refund the price you paid, including the original delivery charge (up to the cost of our standard delivery), within 14 days of receiving the item back or receiving proof that you've sent it, whichever is sooner. Refunds go back to your original payment method.

If you bought two pendants under our 2 for £39.99 offer and return only one, we'll refund the amount you actually paid for the returned pendant, taking the discount into account.

Faulty, damaged or wrong item

If your item arrives faulty, damaged or not as described, or we've sent the wrong item, email us within 30 days of delivery with your order number and a photo. We'll offer a full refund or a replacement, and you won't pay any return postage. In many cases we won't ask you to send the item back at all.

If a fault appears after 30 days, you're still protected under the Consumer Rights Act 2015. Contact us and we'll arrange a repair, replacement or refund as the law requires.

Lost or late orders

If your tracking hasn't updated for 10 working days, or your order hasn't arrived within 15 working days of dispatch, email us and we'll investigate and send a replacement or refund.

Contact

Email: totydaviespls@gmail.com