Terms of service

4 · Terms of service

Last updated: 27 September 2026

1. About us

This website is operated by Vincent Charalambous, a sole trader in the United Kingdom trading as Lune & Shore ("we", "us"). Contact: totydaviespls@gmail.com. We are not VAT registered.

2. These terms

These terms apply to every order placed on our website. By placing an order, you agree to them. Nothing in these terms affects your statutory rights as a consumer.

3. Orders

When you place an order, you'll receive an email confirming we've received it. A contract between us is formed when we dispatch your order. We may decline an order, for example if an item is unavailable or a price has been displayed incorrectly. If we do, we'll let you know and refund any payment in full.

4. Prices and offers

  • Prices are shown in pounds sterling (£). UK delivery is free.
  • 2 for £39.99: when you buy two or more pendants, a discount is applied automatically at checkout, so each pair costs £39.99.
  • WELCOME10: 10% off your first order. It can be used once per customer and can't be combined with the 2 for £39.99 offer or other discount codes.
  • We may change or end offers at any time. This won't affect orders already placed.

5. Our products

Our pendants use lab-created (synthetic) opal, not natural opal, and plated metal finishes. Each opal is individual, so colour and pattern may vary slightly from the photos, and screens display colours differently. Jewellery should be kept away from water, perfume and chemicals to help it last.

6. Delivery

Delivery details and timescales are set out in our Shipping Policy. Risk in the goods passes to you when they're delivered.

7. Cancellations and returns

You have a legal right to cancel within 14 days of receiving your order. Full details, including returns for faulty items, are in our Refund Policy.

8. Our responsibility to you

We're responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We're not responsible for losses that weren't foreseeable, or for business losses. We don't exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your statutory rights.

9. Events outside our control

We're not responsible for delays caused by events outside our reasonable control, such as carrier disruption, severe weather or public holidays. If this happens, we'll let you know, and you may cancel for a full refund.

10. Your data

We use your personal data as described in our Privacy Policy.

11. Law and disputes

These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or of Scotland or Northern Ireland if you live there. If you have a problem, please email us first. We'll always try to resolve it.